Case Study


Business Automation

Project Name: RPA

Client: Major Property and Casualty Insurance

Project Commencement Date: Oct 2019

Project Completion Date: Present

Project url:

Business Problem:
Update from legacy to be an application using BPM Technology
Implement better workflow to be user-friendly and interactive screens 
Integrate with external system and implement existing and new interactivities
Business Solution:
The automation program uses the platform capabilities of the Appian Business Process Management Suite to define the guided business process for different business units. Key capabilities include
•        Capture Input details based on Standardized User Interface with intent-driven screens & Role-Based Access  
•        Configurable Business Rules for validation and processing
•        Enable Straight Through Processing where ever possible through system integration and eliminating human touchpoints
•        Route and manage tasks based on Skill and defined Service Level Agreements
•        Automate repetitive human tasks using Robotic Process Automation
•        Ability to Analyze and Monitor the End to End Process using Dashboard and Reports
•        Ability to Incrementally Rollout business process to selective units/subunits

Technologies: Business Process Management & Automation using Appian /PEGA BPM, Oracle DB, Blue prism RPA, Visual Studio Online for Agile Management