Application Management

USE Your Applications – Let us worry about HOW they work.

AGILITY STARTS WITH DEPENDABLE APPLICATIONS AND AN APP MANAGEMENT TEAM YOU CAN TRUST

Don’t applications just work? Why do they need to be managed?

These are questions we get often, and we understand why business leaders are asking these questions. After all, the developers of the software solutions you use talk frequently about their apps being ready to go “out of the box.”

And while there are outstanding applications out there built by genius-level developers, the truth is that those apps still need to be implemented, configured, integrated, and managed within your system. Application management drives significant business benefits.

Greater Security

Higher Efficiency

Lower Downtime

Better Productivity

 

PLANNING FOR LEANER, MORE AGILE OPERATIONS

PRONIX works with organizations across the globe to help them use applications within a digital transformation framework – strengthening and streamlining business processes as a result.

To accomplish this goal, robust application management protocols must be put in place and adhered to throughout the lifecycle of the software. These protocols include:

  • Planning and Development
  • Updates and Patches
  • Monitoring and Events
  • Deployment
  • Conflict Resolution
  • Distribution
  • Data and Analytics Utilization
  • Integrations
  • Operational Controls
  • User Access
  • Dependency Checking
  • Verification

To successfully leverage multiple applications across an organizational workflow, those applications have to be able to “talk” to each other without causing damage to the organization’s cybersecurity or compliance posture. When applications are configured and integrated in a way that allows them to utilize previously siloed data across the organization’s internal processes, new paths of efficiency are discovered and utilized for higher productivity and profitability.

Our changing world demands higher levels of organizational agility, efficiency, and customer responsiveness than ever before – in the public sector as well as in the commercial world. Many organizations have learned to plan for leaner operations in the future so that rising costs and unexpected events can be better absorbed without affecting services. Your IT is critical to transformation. Change is now firmly dependent on your applications estate, and how fast and well those applications can be managed in line with transformation planning.

APPLICATION DEVELOPMENT & TESTING

  • Requirements & Modelling
  • Architecture
  • UI/UX
  • DevOps
  • Design, Build, Test and Deploy

APPLICATION MAINTENANCE & SUPPORT

  • Offshore feasibility Analysis
  • Due Diligence
  • Transition
  • Service Delivery
  • Value Add Services

APPLICATION TRANSFORMATION

  • Migration
  • Re-Engineering
  • Application
  • Data
  • Platform
  • Service Engineering
  • Value Add Services

Maximize Your Application Investment!

You don’t want your team to be doing the tedious work of application management. Every minute that your employees spend trying to deal with the back-end of application setup and security is a minute of lost productivity.

You can eliminate distractions and maximize the return from your investment in Enterprise Business Applications by letting the experts care for the health of your software environment.

Custom Applications/COTS, Microsoft, Oracle, Java, .net

Custom Applications/COTS, Microsoft, Oracle, Java, .net

ERP/CRM applications, SAP, Oracle, Salesforce

ERP/CRM applications, SAP, Oracle, Salesforce

Cloud Application in AWS, Azure, Google Cloud, Hybrid and Private Cloud

Cloud Application in AWS, Azure, Google Cloud, Hybrid and Private Cloud

NextGen Digital and Mobility Apps

NextGen Digital and Mobility Apps

API Management, Application Integration/Middleware, RPA, BPM

API Management, Application Integration/Middleware, RPA, BPM

Databases Applications, Data warehousing, ETL, Reporting, Data Analytics, Big Data, Data Lake

Databases Applications, Data warehousing, ETL, Reporting, Data Analytics, Big Data, Data Lake

Agile, DevOps and QA Automation

Agile, DevOps and QA Automation

24/7 - Production Support for Application (Level 1,2 & 3)

24/7 - Production Support for Application (Level 1,2 & 3)

The PRONIX team is here to help you utilize your applications to their fullest advantage. We’d be happy to talk with you. Just call or email for a no-obligation conversation.

We provide ongoing incident resolution, continuous improvement, optimization of your environment, and advisory services. We take a proactive approach to your application efficiency and security, making sure that you are leveraging features and functionality that will benefit your organization and provide consistent value to your customers.

Service Enablers

  • Frameworks
  • Methodologies
  • Standards
  • Guidelines
  • SOP
  • Checklists
  • Templates

Technologies

  • Microsoft
  • Java/JEE
  • .NET
  • Azure/AWS/Google Cloud
  • IBM
  • Open Source
  • API
  • Mobility
  • UI/UX
  • Data Analytics
  • Salesforce 
  • RPA
  • IOT
  • SAP
  • Oracle

4 LEVELS OF APPLICATION MANAGEMENT SUPPORT FOR YOU – HOW OUR SUPPORT TICKETING WORKS

Our Application Management team specializes in proactive, cost-effective support of the world’s leading Enterprise Applications with a focus on the delivery of measurable business benefits for our customers. We’re confident that we can provide excellent care for your application infrastructure and value to your organization.

Level 1

Level 1

In this initial level assistance is provided by our help desk technicians, answering questions, screening the issues, and assigning them to the appropriate technician or engineer for further follow-up.

Level 2

Level 2

Technicians take care of the support tickets that can be resolved by doing basic configuration in the application/infrastructure/product or by suggesting workarounds.

Level 3

Level 3

Engineers deal with help desk tickets requiring deep analysis, troubleshooting, and possible code changes.

Level 4

Level 4

Engineers care for tickets related to the product/application, which might require help from the product vendor/application development team/infrastructure in terms of raising support tickets, hotfixes, or patch releases.