IT Support Engineer- Onsite Hyderabad Office

Posted On: 23 Mar 2022
Job Type: Full Time
Country: INDIA
Location: Hyderabad/Remote/Hybrid
No of Positions: 2


Skills: Service Now or Fresh Desk or Manage Engine or Zendesk Ticketing System,  Office 365 Administration, Windows Server and Desktop Support, MS Teams Administration, Network/LAN/WAN Support, Cisco Networking,  Level 1/Level 2/Level 3 Support, Case Notes, SLAs, Active Listening, Adaptability, Analysis of Technical Issues, Application Support, Assessing Customer Support Needs, Attention to Detail,  Ability to Learn New Software and Hardware,

IT Support Engineer Responsibilities:

  • Installing and configuring client computer systems.
  • Responding to client IT support requests.
  • Meeting with clients to diagnose software, networking, or hardware issues.
  • Providing technical support on-site or via remote-access systems.
  • Offering solutions that meet the needs of the client.
  • Repairing hardware malfunctions, software issues, and networking problems.
  • Maintaining good client relations.
  • Tracking and managing work records.
  • Compiling job reports.

Job Description

IT Support Engineer Requirements/Qualifications:
  • Bachelor’s degree in information technology or computer science.
  • 4-6 years of Proven work experience as a IT Technical Support Engineer/Desktop Support/End User Support/Infrastructure Support.
  • Knowledge of computer hardware and networking systems.
  • Good time management skills.
  • Good interpersonal skills.
  • Ability to troubleshoot complex hardware and software issues.
  • Excellent written and verbal communication skills.
  • Ability to think critically.