Outsourced Tech Support Services

Ready for someone else to take responsibility for answering IT questions and troubleshooting?

BPO Tech Support Services

LET US SUPPORT YOUR EFFICIENT WORKFLOW!

Whether you call it Business Process Outsourcing or you call it the best idea ever invented, we don’t care. What we do care about is giving your employees access to fast, accurate answers to their IT questions and providing the kind of responsive troubleshooting resource that allows your internal processes to work at warp speed.

PRONIX provides support services related to Application, End-user Computing, and Desktop Support, and IT environments.

By partnering with PRONIX for outsourced tech support, you have access to a full array of services used by high-impact companies across the globe.

BPO Tech Support Services

Why Partner With PRONIX For

OUTSOURCED TECH SUPPORT SERVICES?

  • Your own IT department at an affordable cost
  • Near-zero downtime
  • Minimal disruption – most repairs can be fixed remotely
  • Fast, professional assistance from a live IT support team
  • Security for your data with safe backups and regular health checks
  • Zero IT support budget surprises
  • Daily checks of your anti-virus software

Our Pricing Structure And SLAs For

BPO TECH SUPPORT SERVICES

Our outsourced tech support services are priced in accordance with the number of employees on your system and devices attached to your network. With these figures in place, we’re able to provide you with a fixed monthly inclusive price that covers all of the support options shown above.

To ensure that you are getting exactly what you’re paying for and to suit the needs of each client, we have three ways that SLAs can be configured:

  • Service-based SLAs
  • Customer-based SLAs
  • Multi-level/Hierarchical SLAs 

What SLA would work best for you? We’d be happy to talk that over with you. Just reach out for a no-obligation conversation about our outsourced tech support service.

BPO – Outsourced Tech Support Services

DRIVE SIGNIFICANT BUSINESS BENEFITS!

BPO – Outsourced Tech Support Services

AN OUTSOURCED TEAM THAT CARES ABOUT GETTING IT RIGHT

As a client of PRONIX you will receive proactive service from our IT support professionals who have the experience and skills to configure and monitor systems in a way that prevents issues before they negatively affect you and your business.

If there is an IT issue impacting your internal processes, we run diagnostics to isolate the root causes, then work quickly to rectify the problem.

HOW OUR OUTSOURCED TECH SUPPORT SERVICES WORK

24/7/365

Supporting All Time Zones

Fully Staffed Around the Clock

Providing Service in English and Spanish

When you call into our tech support center, we assess, answer, and act upon your request through the following tech support sequence.

Level 1

Level 1

In this initial level assistance is provided by our help desk technicians, answering questions, screening the issues, and assigning them to the appropriate technician or engineer for further follow-up.

Level 2

Level 2

Technicians take care of the support tickets that can be resolved by doing basic configuration in the application/infrastructure/product or by suggesting workarounds.

Level 3

Level 3

Engineers deal with help desk tickets requiring deep analysis, troubleshooting, and possible code changes.

Level 4

Level 4

Engineers care for tickets related to the product/application, which might require help from the product vendor/application development team/infrastructure in terms of raising support tickets, hotfixes, or patch releases.