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Managed IT Services
Today’s marketplace is seeing a shortage of highly skilled IT service professionals. As a result, small to mid-size companies all across the country are struggling to maintain, manage, and secure their data and workflow.
Fully Managed IT Services is the answer to this market challenge whether you are in Houston Texas or Los Angeles, California.
Managed IT Service Providers – essentially outsourced IT teams – provide a comprehensive IT care service within a set, subscription fee model. Within the Fully Managed IT Services model, your business gets access to all the tech support, security, management, and maintenance you need while paying a predictable monthly fee.
A Managed IT Service Provider in Houston Texas like Pronix IT Helpdesk Outsourcing Solutions is a third-party organization that monitors and manages a range of all your IT processes and functions. Companies like yours partner with MSPs to gain the benefits of:
Since their introduction in the 1990’s MSPs have expanded their offerings to even more sophisticated and technology-intensive domains like cybersecurity, data storage, business continuity, end-user computing, IT infrastructure monitoring, and network technologies.
The Fully Managed IT Services model of tech support has gained widespread acceptance over the past two decades and is growing. The global market for IT services is expected to grow from an estimated $342.9 Billion in 2020 to a whopping $410.2 Billion by 2027, translating to a compound annual growth rate (CAGR) of 2.6% .
There’s always a bit of fear that comes into a business owner’s mind when we talk about moving mission-critical aspects of the business to third-party control. However, when it comes to IT tech support, it’s for the best. An MSP has the experience, expertise, and operational bandwidth to do what an internal IT employee – or even an entire internal IT team – cannot do.
The relationship between you (the client) and your MSP is determined by a goal-oriented contractual agreement that describes service-related Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
The SLA and KPIs established at the beginning of your relationship with your MSP provide you with contractual assurances. Master service agreements are signed by both parties to embark on the relationship.
Perhaps the most popular service that MSPs offer within a Fully Managed IT Services agreement is IT Help Desk Support.
Pronix IT Help Desk outsourcing in Houston Texas is your first call when you have a tech question or something is going wrong with your computers, servers, or network. Most MSPs offer access to their IT Help Desk support team through phone, email, or a communications app installed on your devices.
Once the IT Help Desk is contacted by your or one of your employees, a “Help Desk Ticket” is created. This is an electronic record of the issue, work on the issue by the MSP, resolution to the issue, and any communications with you, the client, regarding the issue.
After the ticket has been created, the MSP will assign personnel to address your concerns or troubleshoot the issue you’ve identified. Once you’ve been provided with the information that you need or the IT issue has been fixed, the ticket is closed, and you are notified of the issue resolution.
The Pronix Outsourced IT Help Desk support team gives you the assurance that your employees won’t lose massive amounts of productivity time due to a lack of answers to tech questions or troubleshooting needs.
Partially related to the above-mentioned IT Help Desk Support is IT Tech Support. This service includes the day-to-day updates, patching, management, and monitoring of your IT environment to keep it running and secure.
Within the Fully Managed IT Support model, IT Tech Support is a continuous effort. Your MSP works behind the scenes to make sure that your computers, servers, and even mobile devices are optimized and protected according to industry best practices.
The best part about IT Tech Support in this IT support model is that the cost of the tech work remains stable within that monthly payment, whether you need routine IT management through a given month or run into serious tech issues that must be addressed.
Telephone systems have come a long way in recent years. No longer does a business need expensive, on-site telephone equipment and extra lines from the local carrier. Today, business communications can be done over modern internet infrastructure using VoIP (Voice over Internet Protocol) technology.
Business Telephone Services are now offered by MSPs in conjunction with other communication features such as conference calling, video calling, voicemail to email, and much more. This packaging of pro-business communications tools is often called “unified communications.”
The main advantages of partnering with an MSP to provide telephone services to your company are:
VPN (Virtual Private Network) Technology is used to protect your data between your computer and your company’s internal or cloud server while you are working out of the office. This technology sends your data through a private, encrypted “tunnel” that helps keep prying eyes out of your business.
Companies like yours use VPN technology for work-from-home employees, traveling employees, contract employees, and executives that take work home from time to time. The VPN is just one of the layers of security that is put in place by your MSP to keep your data and workflow secure.
Every company leader knows that there are some things beyond his/her control, no matter how well they have planned. An IT disaster is defined as not having access to your IT resources – your computing power, data, workflow, cloud resources, etc., for an extended period of time.
This “worst-case” IT scenario can easily be brought on by human error, criminal activity, fire, flood, power outage, and power surges. BCDR (Business Continuity and Disaster Recovery) strategies are implemented to help keep your business running, even if one of these negative circumstances impacts your operations.
The core of disaster recovery planning is data backup. Using automated, regular, verified data backups, your MSP will duplicate your data in an offsite data center. This offsite duplication gives you access to your data even if your on-site data is stolen, corrupted, or lost.
Within a disaster recovery strategy are also considerations around where to get new computers and servers if needed and where to relocate operations to if necessary.
Managed Service Providers are known for handling a complex, time-consuming, repetitive, and exhaustive list of information technology tasks including but not limited to:
Some of the operational symptoms which call for the need of an MSP include:
Process Integration (IT Solutions Automation and Standardization)
Project Name: Process Integration
Client: Major Auto Parts Manufacturing Client
Project Commencement Date: Feb 2018
Project Completion Date: May 2019
Contact Pronix IT Solutions Outsourcing for a no hasle consultation
Read More for the IT Solution
Choosing a reliable managed IT outsourcing service partner in Houston Texas can be a challenging task. Some of the industry best practices followed while shortlisting and finalizing a strategic partner are:
Hiring an outside team of IT tech support specialists in Houston Texas is beneficial for the following reasons:
Technology is becoming more complex all the time, but your business is dependent upon your IT resources. In order to have the IT expertise needed to be competitive and stay secure in an evolving marketplace, it’s important for you to have a team of IT specialists on your side.
An MSP, like Pronix Inc., provides you with the always-on IT support, security, management, and maintenance that helps keep you competitive, running, and protected.
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