Technology is the best when it brings people together and help them to work closely so that the business can achieve the desired goals. At Pronix, we transcend to offer the best systems and so we have adopted Salesforce as our major CRM tool.

But why? What is it that inspired us about Salesforce? And what benefits do you and your business get from it?

Salesforce is an innovative platform that helps companies to connect with their partners, customers and employees in an entirely new way. It would help your business run smoothly without any hiccups. Pronix helps businesses of any size with Salesforce CRM deployment and implementation in their organizations. Our team of experts at Pronix help companies to make a quick transition of customer service, marketing processes and running the sales to an on-demand Cloud-based SaaS application i.e. Salesforce CRM.

We just don’t implement salesforce into your system, in fact, we integrate with your processes impeccably and provide continued support. We have an outstanding team of certified developers, architects, administrators and consultants who can mold Salesforce in every way to meet your expectations.

Products and Services that Pronix Offers

You get access to a wide range of products and services through Salesforce in Mobile, Cloud and social domains.

Pronix Major Salesforce Offerings:

Salesforce Sales Cloud

This is a Salesforce CRM Platform that enables you to manage marketing, sales and customer support facets. If your company is into business to Customer (B2C) or Business to Business (B2B) module then sales cloud is the service your sales team need.

Salesforce Marketing Cloud

The marketing cloud CRM platform allows marketers to manage and create marketing relationships and campaigns with customers. The marketing team in your organization can use this platform to manage emails, customer journey, social media, mobile, web personalization, data analytics, content creation & management.

Salesforce Service Cloud

The platform specifically designed for customer service and support team provides features like case tracking and social media plug-in for analytics and conversation. This helps your team to solve the customer issues faster and also give the customers access to answers. Your customers using the solutions and answers can also solve the problems on their own.

Salesforce Community cloud

If you need a social platform for your business so that to connect and facilitate communication among the partners, employees and customers then Salesforce community cloud is the best option for you. It gives the privilege of exchanging data and images in real time throughout an ongoing conversation.

Salesforce Commerce Cloud

If your goal is to provide your customers with engaging and positive customer experience then Salesforce commerce cloud is the service you need. It enables the user to engage with customers over any device or channel irrespective of their location (in-store or online). Also gives the provision of customer data integration so that your customers can have a better experience.

Salesforce Analytics Cloud

This is a business intelligence platform that is specifically optimized for data visualization and mobile access and can also be integrated with other Salesforce clouds. It allows users or your team to work with large data files, Create charts, graphs and other pictorial representation of data.

Salesforce App Cloud

The App Cloud is an extension of Salesforce1, in order to develop the custom apps that will run on the Salesforce platform. This app is an initiative to bring mobile, cloud and social platforms together for enterprise developers. To create custom applications the app cloud provides you with a collection of development tools like AppExchange, force.com, Heroku and many more.

Salesforce IoT Cloud

It is designed to store and process the Internet of Things (IoT) data. The platform SalesForce IoT Cloud is specifically designed to take in massive volumes of data generated by websites, devices, applications, sensors, partners and customers. After receiving the data, the platform initiates required action to give real time responses.

Salesforce Health Cloud

If your organization is into health industry then this platform is what you need. This provides patient relationship management solution that provides 1-to-1 relationships, smarter care decisions and helps connect with patients anywhere and on any device. It features complete patient profile, alert to caregivers on timely patient issues and timeline view that provides complete clinical data and patient history.


As a Salesforce team we provide

Consulting

  • Business process mapping
  • Cloud readiness assessment
  • Tool Evaluation
  • Proof of Concept

Implementation

  • Standard CRM Implementation
  • Portal Development
  • Reports and Workflows Development

Integration

  • Cloud to Cloud Integration
  • Cloud to in premise integration
  • Functional system integration with other ERP’s and SAP system
  • Application Integration

Deployment

  • Setup, configure and customize
  • Define users, roles, profiles and security settings
  • Set the Workflows and approval processes
  • Manage Metadata
  • Configure UI and localization
  • Mobile Salesforce Automation
  • Well-featured Dashboards and reports

Force.com Platform

  • Salesforce CRM enhancement and extensions
  • Building Batch Jobs for automated process
  • Building Life cycle development
  • Building dashboards, custom reports, charts, KPI’s
  • Building a content management system
  • Providing custom Pricing application

Support

We provide complete production and technical support services of Salesforce CRM platform with strict SLAs both offshore and onsite as per your requirement. We also provide exhaustive training to our valued clients. As part of annual or monthly maintenance support, we remove errors like duplicity and data redundancy so that your organization gets maximum benefit from the software system.

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