Pronix, Inc. 666 Plainsboro Rd, Suite# 1361, Plainsboro, NJ 08536, USA
Business Problem
1. Identify Call-In Rate for customer
2. Reduce Sensor Call-In Rate and Truck Roll Rate
3. Reduce Expense resulted from Truck Roll Rates
Business Solution
1. Build an analytical tool to track all the customer call and corresponding truck rolls results from the ticket from CRM.
2. Evaluate/Estimate options to implement fixes for the sensors(both hardware/software)
A) Analyze and implement software solutions and prioritize the fixes as per the problem areas as per cost(Internal Engineering/Product Owners)- Plan for release schedules)
B) Analyze hardware solutions and prioritize the fixes as per the problem areas as per cost(Involved 3rd party hardware provider and get roadmap/plan to fix the issues)
Technologies Used for Solutions
Splunk, Amazon Web Services, SQL Server, Tableau BI, Windows, UNIX, Lambda, Kinesis Data Stream, ALB/Routing (Split Data), Java, Spring Boot, Microservices, REST API, C#, D, Java, and Python