Streamlining Healthcare Revenue Cycle Management for a Leading Medical Center
Business Problem
Goal: To improve the efficiency of the document management process and enable secure and reliable electronic delivery of documents for a major investment banking company.
The client in this case study is a major investment banking company. The company was facing the challenge of managing and delivering large volumes of financial documents to their clients in a secure and timely manner. This involved managing and delivering a large volume of sensitive financial documents and required a high degree of accuracy and precision to ensure compliance with industry regulations. The manual process was labor-intensive and time-consuming, leading to delays and increasing the risk of errors. The company was also looking to improve their customer experience by providing a more streamlined and efficient document management system.
The business problem addressed in this case study is the need for an efficient and technology-driven system for managing electronic documents and e-delivery pertaining to Managed Investment (MI) for a financial services company. The company provides MI services for its direct customers and firms and currently, the process of managing electronic documents and e-delivery is manual and time-consuming.
The existing system is prone to errors and lacks the necessary automation and security features. This leads to delays in the delivery of documents, dissatisfaction among customers, and a negative impact on the company's reputation.
Additionally, the company is facing challenges in complying with regulatory requirements regarding electronic document management and e-delivery. The current system does not provide enough oversight and control over the process, which increases the risk of non-compliance.
To address these challenges, the company needs to develop an application using modern technology like (Java, Angular, Spring, Tomcat) and another new stack to manage Electronic Document Management and e-delivery pertaining to MI. The goal of this project is to create an efficient, automated, and secure system that meets regulatory requirements and improves the overall customer experience.
Business Solution
The business solution for this case study is to design and develop a technology-driven system for managing electronic documents and e-delivery pertaining to Managed Investment (MI) for a financial services company.
To achieve this, the company developed backend Java 1.8 based services that can handle high volumes of transactions and a web-based user interface using Angular. Angular was chosen for its ability to provide a rich user experience, which is important for a growing customer base. The system was designed to be efficient, automated, and secure to meet regulatory requirements.
The backend services were developed using Java 1.8, which provides a robust and scalable platform for handling high volume transactions. The system was designed to handle the growing customer base and provide an efficient and secure way to manage electronic documents and e-delivery pertaining to MI.
The web-based user interface was developed using Angular, which provides a rich user experience and allows for easy navigation and functionality. The interface was designed to be user-friendly and intuitive, making it easy for customers to access and manage their electronic documents and e-delivery.
The new system was designed to improve the overall customer experience by providing an efficient, automated, and secure way to manage electronic documents and e-delivery pertaining to MI. Additionally, the system was designed to meet regulatory requirements and comply with industry standards.
Technical Solution
The technical solution for this case study involved the design and development of a technology-driven system for managing electronic documents and e-delivery pertaining to Managed Investment (MI) for a financial services company.
The first step in the technical solution was to design and develop RestFul services for document management. These services were responsible for handling the search, view, upload, and storage of electronic documents. They were built using Java 1.8, which provides a robust and scalable platform for handling high volume transactions.
The second step in the technical solution was to design and develop an Angular based UI for managing preferences, search, view, upload and store documents. Angular was chosen for its ability to provide a rich user experience, which is important for a growing customer base. The UI was designed to be user-friendly and intuitive, making it easy for customers to access and manage their electronic documents and e-delivery.
The third step in the technical solution was to implement Continuous Integration/Continuous Deployment (CI/CD) using Jenkins and Docker. Jenkins was used to automate the building, testing, and deployment of the application. Docker was used to containerize the application, making it easy to deploy and manage. This step helped to ensure that the application was always up-to-date and that new features and bug fixes were deployed quickly and seamlessly.
Overall, the technical solution for this case study included the design and development of RestFul services for document management, search, view, upload, store, an Angular based UI to manage preferences, search, view, upload and store documents and the integration of CI/CD using Jenkins and Docker. This helped the company to improve the overall customer experience by providing an efficient, automated, and secure way to manage electronic documents and e-delivery pertaining to MI. Additionally, the system was designed to meet regulatory requirements and comply with industry standards.
Technologies
Java 1.8, Angular 6, and Spring (core, AP, MVC, security, JDBCTemplate, boot) are the main technologies used for building the application. Java is used as the primary programming language, while Angular 6 and Spring are used to develop the front-end and back-end parts of the application, respectively.
The application relies on an Oracle database, which is accessed using Spring's JDBCTemplate library. SQL is used to query and manipulate data in the database.
Kafka Message pipes are used to communicate between different parts of the application. REST web services are used to expose the functionality of the application to other systems.
Git Hub is used as the version control system for the source code. Sharepoint is used as a collaboration platform for documentation and communication between team members.
Jenkins is used as the continuous integration and continuous deployment (CI/CD) tool for the project. It automates the build, test, and deployment process, and ensures that the application is always up-to-date and working correctly.
Confluence is used as a knowledge management platform for the team. It helps to document and share information about the application, the development process, and best practices.
Finally, MS Visio is used to create diagrams and visualizations that help to communicate the application's architecture and design to stakeholders.
Customer Success Outcomes
Reduced paper usage by 95% for client communications and reports.
Reduced costs associated with printing, mailing, and storing paper documents by 90%.
Reduced the average time to deliver client reports from 7 days to less than 24 hours.
Improved client satisfaction by providing faster and more convenient access to their documents and reports.
Increased efficiency and productivity of the client-facing teams by eliminating manual processes and reducing the need for physical document storage.
Improved compliance by providing an audit trail of document delivery and access.
Reduced the risk of document loss or damage by eliminating the need for physical document handling and storage.
Efficient and automated document management: The development of RESTful services and an Angular-based UI for document management, search, view, upload, and storage provided customers with an efficient and automated way to manage their electronic documents and e-delivery.
Improved user experience: The development of an intuitive and user-friendly UI, using Angular, improved the overall customer experience by making it easy for customers to access and manage their electronic documents and e-delivery.
Compliance with regulatory requirements: The system was designed to meet regulatory requirements and comply with industry standards, which reduced the risk of non-compliance and protected the company from potential penalties or fines.
Improved security: The implementation of secure protocols and CI/CD using Jenkins and Docker, ensured that the application and customer data was protected from potential security breaches.
Reduced delays in delivery: The automation and efficiency of the system, improved the delivery process, which led to reduced delays and improved customer satisfaction.
Overall, the technical solution implemented in this case study helped the company to improve the overall customer experience by providing an efficient, automated, and secure way to manage electronic documents and e-delivery pertaining to Managed Investment (MI). Additionally, the system was designed to meet regulatory requirements and comply with industry standards, which protected the company from potential penalties or fines.
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