Streamlining Healthcare Revenue Cycle Management for a Leading Medical Center
The business problem is that CSR's are facing a challenge when trying to complete the member's request, they have to navigate to multiple external applications beyond the base Solution Central BPM application. The reason for this is that not all functions are integrated with the base BPM application via API's. This repetitive task of navigating and carrying out steps in the external application adds to the mundanity of the job, and reduces the production time that CSR's can spend with the member online. This results in less efficient workflow and less time to interact with customers.
The Robotics team at Pronix has implemented Pega Robotics to bridge the gap between the base BPM application and external systems. By automating the login process and necessary steps required to complete a member request, Pega Robotics has increased efficiency and accuracy in the handling of member requests. This has resulted in a more streamlined process and improved customer satisfaction. Furthermore, Pega Robotics has also allowed for greater scalability and the ability to handle a higher volume of requests. Overall, the implementation of Pega Robotics has been a significant success for Healthcare company's Solution Central team, and has greatly benefited both the team and the company's members.
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