Business Problem/ Scope of Work
Goal: To improve the efficiency and accuracy of the gaming company's transactional workflow process, thereby reducing the processing time, minimizing errors, and enhancing the overall customer experience.
The Client, the global leader in gaming, delivers entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth.
Pronix Inc, a technology service provider, was approached by a lottery IPS warehouse customer with a business problem. The customer's warehouse was facing a time-consuming and labor-intensive process of manually scanning each pack of tickets in order to add them to the order details. This process became even more challenging when a single order contained as many as 300 packs. The manual process not only took up a significant amount of time but also increased the chances of errors and inconsistencies in the order details.
The customer turned to Pronix Inc for help in finding a solution to streamline the order management process and improve efficiency in the warehouse. After conducting a thorough analysis of the customer's needs and requirements, Pronix Inc proposed the implementation of PickNPack's web-based frontend built on the open source framework.
The PickNPack solution would enable warehouse staff to easily scan and add tickets to the order details with a simple and user-friendly interface. This would significantly reduce the time and effort required to manually scan each pack of tickets and would also minimize the chances of errors and inconsistencies in the order details.
Pronix Inc worked closely with the customer to implement the PickNPack solution and provided training and support to ensure a smooth transition. After the implementation, the customer reported a significant increase in efficiency and a reduction in errors and inconsistencies in the order details.
The case study demonstrates how Pronix Inc's expertise in technology solutions helped a customer overcome a business problem and improve the efficiency of their warehouse operations using the PickNPack web-based frontend.